I have long been a fan of Patricia Nash’s Italian leather handbags. They are generally sturdy, great looking and pretty versatile. Tomorrow, Nash will make two personal appearances in town at Dillard’s and is offering customers a discount.
On Friday, Oct. 17, Nash will be at Dillard’s Atlantic Station from 11 a.m. – 1 p.m. and Dillard’s Perimeter Mall, from 2 – 4 p.m.
The first 10 shoppers at each location get a $20 gift card toward the purchase of any regular priced Patricia Nash item of $100 or more.
Last year, I had an experience with the brand that made me appreciate it even more. I had purchased a cross-body bag at Dillard’s about a year prior. I carried it a few times, then stored it on the shelf when my daily schlepping of stuff called for something different.
When I pulled it down to change things up a bit, I noticed some of the stitching had begun to unravel. This was not a normal occurrence (I have another Nash bag that is in great shape). I had long since misplaced the receipt from Dillard’s and was pretty sure I wouldn’t be able to resolve the issue through the store, so I reached out to the company directly.
I sent in pictures of the bag, described the problem and asked for a replacement. The bag was no longer being manufactured, but a representative offered a similar style. I shipped off the old bag and got the new one in just a few days.
Customer service is something we all look on as “the way things used to be,” but this is a company that understands what that phrase means.
So be sure to check out the new fall/winter collection and take the opportunity to meet the woman behind the brand.
For more of the collection, visit www.patricianashdesigns.com.